At Earth Kissed, each product is handcrafted with care and prepared with the intention of bringing comfort, beauty, and wellness to your everyday rituals. Because our products are personal care items, we have specific guidelines in place for returns, refunds, and exchanges.

Returns

Due to the nature of bath, body, and aromatherapy products, we are unable to accept returns on items that have been opened, used, or tampered with. This helps us maintain the highest standards of quality, safety, and hygiene for every customer.

To be eligible for a return, your item must be:

• Unused and unopened
• In its original packaging
• In the same condition that you received it
• Approved by Earth Kissed before being sent back

Return requests must be made within 7 days of delivery.

To start a return request, please contact us at [insert email address] with your order number and reason for the request.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing, contact us within 5 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item, packaging, and shipping box

Once reviewed, we will determine the best solution, which may include a replacement, store credit, or refund.

Refunds

Once your return or refund request is reviewed and approved, we will notify you by email.

If a refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for your bank or credit card company to process and post the refund.

Original shipping fees are non-refundable unless the issue was due to an error on our part.

Exchanges

Because our products are personal care items, exchanges are limited. If you received the wrong item or your order arrived damaged, please contact us so we can make it right.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@earthkissedintentions.con

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

Sale Items and Gift Cards

Sale items, clearance items, and gift cards are final sale and cannot be returned or refunded unless required by law.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service, as Earth Kissed is not responsible for returned items lost in transit.

Contact Us

If you have questions about your order or this policy, please contact us:

Earth Kissed
Email: hello@earthkissedintentions.com