Shipping policy
At Earth Kissed, every order is prepared with care so your handcrafted bath, body, and aromatherapy products arrive safely and beautifully. Please review our shipping policy before placing your order.
Order Processing Time
Orders are typically processed within 2–5 business days, excluding weekends and holidays.
Because our products are handcrafted in small batches, processing times may vary during product launches, sales, holidays, or periods of high order volume.
You will receive a confirmation email after placing your order and another email with tracking information once your order has shipped.
Shipping Rates
Shipping rates are calculated at checkout based on your order total, package weight, destination, and selected shipping method.
Any available free shipping offers or promotions will be displayed at checkout or listed on our website.
Shipping Destinations
We currently ship to addresses within United States.
At this time, we do not ship to outside of the US.
Delivery Time
Estimated delivery times begin after your order has been processed and shipped.
Delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other delays outside of our control.
Please note that Earth Kissed is not responsible for carrier delays once a package has been shipped.
Tracking Your Order
Once your order ships, you will receive tracking information by email.
Please allow up to 24–48 hours for tracking updates to appear after your shipping label has been created.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing checkout.
Earth Kissed is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, contact us immediately at hello@earthkissedintentions.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Stolen, or Marked Delivered Packages
Once a package is marked as delivered by the carrier, Earth Kissed is not responsible for lost or stolen packages.
If your tracking shows delivered but you did not receive your order, please:
- Check around your delivery area, mailbox, porch, lobby, or parcel locker.
- Ask neighbors or household members if they accepted the package.
- Contact the shipping carrier for assistance.
- Contact us at hello@earthkissedintentions.com so we can help where possible.
Damaged Packages
If your order arrives damaged, please contact us within 5 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged item
- Photos of the shipping box and packaging
We will review the issue and determine the best solution.
Warm Weather Notice
Some bath and body products may soften, melt, or change texture during warm weather or transit. This does not always affect the quality or usability of the product.
To help protect your order, please retrieve packages promptly after delivery and avoid leaving them in direct sunlight, mailboxes, or hot vehicles.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at hello@earthkissedintentions.com.
We cannot guarantee cancellations once an order has been processed, packed, or shipped.
Contact Us
If you have questions about shipping or your order, please contact us:
Earth Kissed
Email: hello@earthkissedintentions.com
Effective Date: September 2026